FAQ (Frequently Asked Questions)

General

Where can I find documentation about Shimmering Verify's software?
You can find details about license and software use in our User Guide and as well as in our wiki where you will also find releases notes and more.
How do I check for Shimmering Verify updates?
Please take a look at the following illustrated article in our user guide that explains how to check for updates on Windows and on Mac.
How do I upgrade my license?
Please take a look at our illustrated topic in our User Guide: How to upgrade my license.
Do I need a particular webcam?
Shimmering Verify should support any USB camera (integrated or external) which is compatible with Windows Media Foundation. We have successfully tested Shimmering Verify with most of the recent webcams. If you encounter a compatibility problem with a webcam, please report with a detailed description of the webcam.
What about privacy?
No picture of you is transmitted on internet. Only one face model is made and this is locally stored on your computer, accessible by Shimmering Verify only. This model is based on the statistics of your facial features and is saved in a binary format which cannot be read by third parties.

Windows specific

Do I need a particular microphone?
Shimmering Verify should support any USB microphone (integrated or external) which is compatible with Windows Media Foundation. If you encounter a compatibility problem with a microphone, please report with a detailed description of the device.

Meta

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